Privacy Policy
Vibrant Home Healthcare is committed to safeguarding the privacy and personal data of all individuals who interact with our website, vibranthomehealthcare.com. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the highest standards of data privacy, including the obligations under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. We are dedicated to respecting your privacy and protecting your online experience with transparency and integrity.
1. Introduction: Commitment to Privacy and Data Protection
At Vibrant Home Healthcare, we believe that privacy is a fundamental human right. We are dedicated to protecting the personal data of our users, clients, and partners. All processing of personal information is carried out in accordance with relevant regulations and ethical principles of fairness, transparency, and accountability. This Privacy Policy reflects our commitment to protect the security and confidentiality of your information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of our website, vibranthomehealthcare.com, and any associated services offered through it. For all data collected and processed through the website, Vibrant Home Healthcare acts in the role of “Data Controller” as defined under the GDPR.
If you have any questions or concerns related to this Policy or how your personal data is processed, you may contact our Privacy Team at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data when you visit or interact with our website:
a. Usage Data
Information about your interactions with our website including browser type, IP address, pages visited, access times, time zones, and URLs that referred you to the website.
b. Account Data
Personal details provided when creating an account or engaging our services, such as your name, residential address, email address, and phone number.
c. Profile Data
Information about your activities and preferences, including purchase histories, content viewed, behavioral patterns, and service usage.
d. Communication Data
Any correspondence you send to us (e.g., emails, feedback forms, or support inquiries) and the history of such communications.
e. Technical Data
Device identifiers, operating system details, internet service provider, connection type, hardware settings, and other configurations used during site access.
f. Transaction Data
Information related to payment details, billing addresses, transaction history, and delivery data when services or products are purchased via the website.
g. Preference Data
Marketing communication preferences, newsletter subscription status, interest categories, and consent settings regarding data usage.
4. Legal Bases for Processing
We only process your personal data when legally permitted to do so. Our legal bases include:
– Consent: When you have explicitly agreed to the processing of your data (e.g., marketing communications).
– Contractual Necessity: When processing is required to fulfill a contract with you or to take steps at your request prior to entering into a contract.
– Legal Obligation: When processing is required for compliance with a legal obligation.
– Legitimate Interest: When processing is necessary for our legitimate interests, provided such interests are not overridden by your rights or interests.
5. Your Rights
Subject to the conditions and limitations of applicable laws, you have the following rights related to your personal data:
– Right of Access: Obtain a copy of your personal data we hold.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
– Right to Restrict Processing: Limit the ways in which your personal data is used.
– Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transfer it to another controller.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data. Our safeguards include:
– End-to-end encryption for data transmission.
– Secure access controls and authentication.
– Regular data backups and secure storage protocols.
– Employee data protection training and awareness programs.
Only authorized personnel have access to personal data, and such access is granted solely on a need-to-know basis.
7. International Data Transfers
If we transfer your personal data outside of the country or region in which you reside, we ensure such transfers are compliant with applicable privacy regulations. European Union and United Kingdom data may be transferred using Standard Contractual Clauses (SCCs), adequacy decisions, or other formal mechanisms approved under the GDPR.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods include:
– Usage and Technical Data: Retained up to 12 months.
– Account and Profile Data: Retained until account deletion or inactivity exceeding 24 months.
– Transaction Data: Retained for 7 years for financial and regulatory compliance.
– Communication Data: Retained up to 24 months.
– Marketing Preferences: Retained until withdrawal of consent.
9. Cookie Policy
Vibrant Home Healthcare uses cookies to enhance site functionality and user experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for core website functionality and navigation.
– Functional Cookies: Enable enhanced functionality and personalization.
– Analytics Cookies: Gather insights on website usage to improve performance.
– Performance Cookies: Monitor load speeds, user experience stability, and responsiveness.
These cookies may be provided by us or by third-party service providers.
10. Cookie Management and Compliance with GDPR & CCPA
You have the right to control which cookies are placed on your device. Upon visiting vibranthomehealthcare.com, you will be presented with a consent banner allowing you to manage your preferences. You may modify or withdraw your cookie consent at any time via the website’s cookie settings or by adjusting your browser settings.
In compliance with the CCPA, California residents may opt out of the sale of personal information and access specific disclosures about how cookies track and share their data.
11. Children’s Privacy
Vibrant Home Healthcare does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected without verified parental consent, we will take appropriate steps to delete it. Parents or guardians who believe their child has provided us with personal data may contact us at [email protected].
12. Policy Updates and Notifications
We may make changes to this Privacy Policy in response to operational, legal, or regulatory developments. When material updates occur, we will notify users via prominent banners on our website or via direct email communications, where applicable. Continued use of vibranthomehealthcare.com signifies acceptance of any modifications to this Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we process, please reach out to us at:
Email: [email protected]
Website: vibranthomehealthcare.com
We are committed to addressing all inquiries in a timely and transparent manner.
Vibrant Home Healthcare remains committed to full compliance with applicable privacy laws and to upholding the trust of our valued users. For any privacy-related concerns, we encourage you to contact us directly.